No, I didn't get into a car accident. But I did do something colossally stupid. Last month I paid my USAA Mastercard bill. Only, instead of directing the online bill payment to USAA Credit Card Services, I directed it to USAA.
I didn't realize my mistake until I received this month's bill, which was twice as high as I'd expected and included $19 in finance charges! I sat down to call USAA, expecting it to take hours, if not days to get everything sorted.
It took 5 minutes. Cheerful and enormously helpful, the credit card rep connected with the home and car insurance side of the business and they transferred the funds and refunded the finance charges.
I love USAA.
Showing posts with label USAA. Show all posts
Showing posts with label USAA. Show all posts
Friday, June 05, 2009
Tuesday, January 20, 2009
A very, very good day
Not only was my heart filled with hope (and my eyes with happy tears) as I witnessed the swearing in of our new President this morning, I came home to find $70 in free money in the mail!
T-Mobile sent me a $20 Visa card to thank me for my continued patronage (I've been with them since the old days of Voicestream). And USAA wrote me a letter apologizing for my poor experience with their Roadside Assistance program that came with two $25 American Express Gift Cheques!
T-Mobile sent me a $20 Visa card to thank me for my continued patronage (I've been with them since the old days of Voicestream). And USAA wrote me a letter apologizing for my poor experience with their Roadside Assistance program that came with two $25 American Express Gift Cheques!
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