In this age of 1-800-Contacts, can you imagine waiting a month and a half for a couple of boxes of contact lenses?I went to the Oak Park office of the Professional Eye Center for an eye exam and contact lenses fitting in mid-August. I chose them because they're a member of the VSP network (my vision insurance) and I'd had a good experience with their optometrist in the past. My exam--aside from the breastfeeding comment--was uneventful and I placed my order for 6 months' worth of contact lenses. Since the enhanced vision insurance I bought through work covers the cost of eyeglasses or contacts up to a certain dollar amount, my exam and order only totaled about $30 out of pocket. I was told my order would take about two weeks.
After wearing through my trial pair and an extra set of lenses I had lying around the house, I started to get antsy. A month had gone by! I called the office and was told my lenses weren't in yet, but it would probably come in the following week. I could stop by to pick up another pair of trial lenses.
Fast forward two more weeks and I still hadn't heard from The Professional Eye Center. When I called back today they told me they didn't know why my order hadn't come in, and they didn't know when it would. But I could stop by and pick up another pair of trials.
Compare this to the customer service at For Eyes, which is just down the street from TPEC. I bought my glasses from them a few years ago and I stop in about once a year to have them adjusted so they don't fall off my face. Every time I appear, the friendly staff help me immediately and don't charge me a penny. It's a shame they're not in my vision care network, but I'm guessing they don't need the extra business.
