This morning I dialed Chase's customer care line and pressed 0 until I got an operator.
"Hello, I'm calling because the ATM at the Merchandise Mart has said 'Unable to dispense cash' virtually every time I've checked it for the past 6 weeks."
"Does the supermarket have a branch bank?"
"It's not a supermarket. It Chicago's Merchandise Mart. One of the biggest buildings in the country. It has its own zip code. And it doesn't have a Chase bank branch in it."
"Oh, and what city and state is it in?"
To her credit, she did ask for the zip code and said she'd "make a note of it."
